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An increasing number of cruise companies are adopting
so-called automatic gratuity programs. The companies say
such programs spare passengers the confusion of figuring out
who gets what and the hassle of juggling money. Cynics may
suspect the real purpose is to shanghai your wallet, but in
fact, the amounts charged are close to what travel agents
recommend customers tip anyway.
The confusion about cruise tipping is understandable. There
are headwaiters, waiters, assistant waiters, cabin stewards
and others who may expect gratuities -- or not. Some cruise
lines, especially luxury ones, discourage tips. As recently
as 2˝ years ago, Seabourn Cruise Line staff members could be
fired for accepting tips, says spokesman Bruce Good. Now
they may accept them but can be fired for soliciting them.
Scroll down there's more....
Alas, not all cruise lines that encourage tipping recommend
the same amounts, and the job titles of the crew may vary
too. But most suggestions are in these ranges, per passenger
per day: Cabin steward/stewardess/attendant, $3 to $4;
waiter/server, $3 to $4; assistant waiter/busboy, $1.50 to
$2.50; headwaiter/head server, 50 cents to $1.
Bartenders are a special case. Many lines automatically
include 15 percent for service in the bar bill, meaning you
needn't tip.
Passengers traditionally leave tips in envelopes on the last
night of the cruise, which can lead to quite a backup at the
purser's desk. With automatic gratuity programs, you avoid
that, obviously. But an important point about such programs
is that you usually can opt out of them or increase or
decrease the amounts by notifying the purser once you're on
board. You don't have to do it their way.
Your best sources for tipping guidelines on your particular
cruise are travel agents and the line you book. Here's a
roundup of some lines' general practices. (All amounts are
stated per passenger per day, unless otherwise noted.)
Carnival: The line has an automatic gratuity program (which it calls a
"reverse gratuity program") on 10 of its 16 ships, with a
daily charge of $9.75. The company hopes to expand the
program fleet wide within a year, says spokeswoman Jennifer
de la Cruz. In alternate dining rooms (outside the main
one), the reservation fee includes a tip. Bar bills include
a 15 percent gratuity.
Costa: On Caribbean cruises, the suggestion is $3 each for
steward and waiter, $1.50 assistant waiter, $1 headwaiter. On
European cruises, the amounts are $1.50 steward, $2.50 waiter,
$2.50 "assistant waiter team," 50 cents for maitre d' and
"headwaiter team." Bar bills include 15 percent gratuity
Cunard: An automatic gratuity program, begun in 2000,
charges $7 on Caronia and $11 to $13 on the Queen Elizabeth
2, depending on cabin category. Bar bills include a 15
percent gratuity.
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Crystal: The line suggests $4 each for stewardess and
waiter in the main dining room; $2.50 assistant waiter, $4
for butler (penthouse only); an additional $6 per meal for
alternate restaurants. Passengers can tip in advance when
they book the cruise. Bar bills include 15 percent gratuity.
Disney: The line gives suggestions by length of cruise;
on average per day, about $3.60 for steward, $3.70 server,
$2.70 assistant server, 90 cents head server. You can tip in
advance, as do about half the guests, a spokeswoman says.
Bar bills include 15 percent gratuity.
Holland America: Advertises a "tipping not required"
policy and declines to suggest amounts. "You're free to tip
if you feel it's warranted," spokesman Erik Elvejord says.
"To be honest, most people do tip." Bar bills do not include
gratuity.
Norwegian: Automatic gratuity program charges $10 per
day for ages 13 and older, $5 for children 3 to 12, no
charge younger than 3. Bar bills include 15 percent
gratuity.
Princess: Automatic gratuity program fleetwide charges
$10 per day; the final two ships added to the program in
July were the Royal Princess and the Regal Princess. Bar
bills include 15 percent gratuity.
Radisson Seven Seas: No tipping is expected.
Royal Caribbean: It suggests $3.50 each for waiter and
steward, $2 assistant waiter, 75 cents headwaiter.
Passengers can tip automatically by asking at guest
relations (purser) when they board. Bar bills include 15
percent gratuity.
Seabourn: "Tipping is neither required nor expected,"
the line's Internet site says. "Our staff doesn't expect it
. . . and we pay them well," spokesman Good says. But he
adds: "If the guest wants to give a tip, who are we to say
no?"
Silversea: "No gratuities are required or expected" on
this luxury line, where fares can average $800 per day and
up, says spokesman Brad Ball. Passengers can tip if they
want, "but we don't encourage it," even for spa treatments,
he adds.
Windstar: The line advertises a "tipping not required"
policy on its Internet site. "Gratuities are not encouraged
at all," sales coordinator Jordan Marona says. "But if
people want to tip, that's their prerogative."
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Pre-departure
- Identification requirements vary with
every trip. Be sure to know exactly what type of I.D. you will be
required to present before you go.
- Notify the cruise ship of any special
dietary restrictions or requests at least 60 days prior to departure.
- Leave copies of your passport, airline
tickets, traveler's cheques and credit cards with a family member or a
friend back on the mainland.
- Some countries require certain
immunizations to enter. Discuss you travel plans with a doctor. It may
be necessary to bring proof of immunizations with you.
- If you are prone to motion sickness,
consult your doctor prior to departure. Motion sickness medications
(such as Dramamine and patches) often do well to curb nausea.
- Setting up a web-based e-mail account
before you depart (such as Hotmail, Yahoo or AOL) makes it easy to
e-mail friends and family while you're abroad.
- Always call to confirm your flight 24
hours prior to departure.
- If you have any ongoing medical
conditions, ask your doctor to write up a brief medical history for
you to travel with.
- When you receive your cruise documents
in the mail, take the time to go over them in detail and verify that
all the information is correct.
- Double-check your flight information
and airline documents for accuracy.
- Remember, if you book "cruise only",
you are responsible for arriving at the port in time for check-in,
security and departure.
- If you plan to bring a hair dryer or
an electric razor, inquire with your cruise line as to what the cabin
voltage will be. You may need an adaptor.
- Leave the ship's contact information
with a friend or family member back home. This information can usually
be found on the cruise line's web site or by contacting them directly
by phone.
- If you book an air/sea package and you
miss the ship because of late or cancelled flight, rest assured. The
cruise line will take care of getting you to the next port.
- Check-in and security procedures can
be involved. Be sure to arrive at the embarkation area at least two
hours prior to sailing. If you board early, there are plenty of
activities that begin before the ship leaves port.
- Most lines send an onboard credit card
application form with the tickets. To save time, complete the form
beforehand and bring it with you when you check-in.
- Some lines help you save time by
allowing you to complete your immigration and embarkation forms
online. Check with your cruise line.
- You'll be given a receipt when you
hand over your passport upon boarding. If not, ask for one.
- Don't purchase duty-free alcohol to
drink onboard. It is confiscated until the last day of the cruise.
- Reading up on your ports of call (in
guidebooks and on the Internet) can greatly enrich your journey. In
addition, most ships have a library with information on your
destinations.
- Want to learn to scuba dive? Consider
doing the class work at a local dive center before you leave and save
the open water portion for your trip. This will minimize your time
sitting at a desk while on vacation.
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Packing: Clothing
- Most ships have exercise facilities
and classes. If you plan on working out, don't forget gym clothes and
shoes.
- Some cruises travel through multiple
climates. Make sure to pack accordingly.
- Life aboard a cruise ship is generally
laid-back and casual. Pack for comfort.
- Footwear should include
walking/running shoes and, if you're headed someplace warm, sandals.
- Even when cruising warm weather
destinations, consider packing a sweater/sweatshirt, water repellant
jacket and hat.
- Though most dining areas on larger
ships have a dress code, not all do. Options outside of the main
dining room, such as a pizzeria or buffet, will generally allow
t-shirts, jeans and shorts.
- When the dress code for a dining area
is described as "casual", plan to dress in "golf" attire. T-shirts,
jeans and shorts are not allowed.
- When the dress code for a dining area
is described as "informal", plan to dress "business casual". Women
generally wear dresses or pantsuits, while men usually wear
lightweight jackets.
- When the dress code for a dining area
is described as "formal", women should be prepared to wear cocktail
dresses or gowns, while men should consider wearing business suits or
tuxedos (though not required).
- Most ships that have formal events
offer tuxedo rental onboard, eliminating the hassle of packing one.
- Almost every ship has laundry service
(including dry cleaning), but the tab can add up. Consider bringing a
small amount of detergent for washing clothes in your own cabin.
- Most ships have powerful air
conditioning. A sweater or sweatshirt may come in handy.
Packing: Necessities
- It's easy to forget sunscreen and
sunglasses with all the excitement of an upcoming cruise. Be sure to
pack them if you're traveling to a sunny destination (including
Alaska).
- Bring a camera. Don't forget extra
film, memory cards, batteries, charger, etc.
- Never pack your passport, visa,
license, medications, cruise documents or airline tickets in checked
luggage. Keep such items with you.
- If you take prescription medication,
be sure to pack enough for the entire voyage. Ships tend to only stock
general medications and ports may what you need.
- Pack a written list of your
medications, including the name of the drug, dosage and times taken,
in case they are lost.
- Items to pack in your carry-on bag
include: perishables, liquor, cash, credit/debit cards, jewelry,
business documents, travel and health insurance information, laptops,
computer disks, cell phones, cameras, binoculars, film, videotapes,
CD's and cassette tapes.
- Bring credit cards and travelers
cheques instead of large amounts of cash.
Packing: Luggage
- It's wise to use hard-sided luggage.
Garment bags with hanger hooks protruding from the top may snag and do
damage.
- Put a card with your name and address
inside your luggage as well as on the outside.
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Once Onboard
- Thousands of pieces of luggage come
onboard at roughly the same time. Don't panic if your luggage isn't in
your cabin when you arrive. It may take a few hours to get to your
room.
- Two-way walkie-talkies are a great way
for family members to keep in touch while onboard the ship. If you
don't have your own, many ships rent them for the duration of the
voyage.
- Many ships sell an "unlimited soft
drink" cup for kids. If you're traveling with young ones, this can be
a wise investment and save you some significant cash.
- The staff onboard your ship are an
invaluable source of information. Most have visited your ports dozens
of times. Ask your cabin stewards, waiters, etc. any questions you may
have.
- Plan to spend an average of $10 USD to
$15 USD a day for tips.
- Plan on giving gratuities to waiters,
headwaiters, shore guides, spa and salon experts, cabin stewards and
other staff who display exceptional service.
Cruise lines vary in how gratuities are handled. A few cruise lines
include tipping in the total cruise price or have a “no tipping” policy,
and will inform you. Others will automatically charge your tip daily to
your onboard account (you can usually arrange to have the amount
adjusted), while other cruise lines have you tip in cash at the end of
the cruise via envelopes provided by your cabin steward. Here are some
general guidelines as to who usually gets a tip, and how much:
- In addition to the amounts listed below a 15% gratuity will be
added to any bar purchases. A good rule of thumb is that you will tip
about $10 per person in your cabin per day of your cruise. For
example, if you are on a three-day cruise and have two people in your
cabin you would pay $20 per day, or $60 total in tips.
- Here is a general breakdown: Wait Staff / Restaurant: about $5.50
per day (Head waiter $3.00, Bus Boy $2.50). Cabin Staff (Cabin
Steward): about $3.00 per day. Other: about $1.00 for the following -
Alternative Dining Charge, Restaurant Manager, Maitre d', Chief
Housekeeper.
- Plan for about $2.50 to $3.00 per person per day for your room
steward and dining room waiter, and about half that amount for your
busboy. Other ship personnel can be tipped for special services at
your discretion.
Some recommendations include $1.50 per person in your party to your
assistant waiter, and a total of $2.50 per person for your headwaiter on
three- and four-night cruises. For seven-night and longer cruises,
headwaiter gratuities are at your discretion. Double-check that bill. Many lines add
a 15% gratuity automatically to bar, beverage, wine and deck service
tabs.
- It's never wise to leave valuables out
in the open in your cabin. Lock them in your luggage or see if the
ship has a safe.
- Many cruise lines offer in-cabin
babysitting. Take advantage of this service.
- Learn the exit route from your cabin
to the open decks, in case of emergency.
- Sign up for spa services, sporting
events, salon appointments and other activities as early as possible.
- In the unlikely event that you book an
air/sea package and your luggage does not arrive, the airline is
responsible for delivering it to the next port. Give the airline an
itinerary and a list of port agents.
- If you have any issues with your
cabin, report them immediately.
- Though not all ships offer tables for
only two dining, yours may. If it's your preference, ask if your
request can be accommodated when being seated.
- At first, you may wish to carry the
deck plan with you. Take a walk and familiarize yourself with the
layout of the ship, and learn how to reach your cabin from the main
stairways.
- Items that are not included in your
cruise fare may include: alcoholic beverages, soft drinks not consumed
at dinner, laundry, phone calls and casino gaming.
- Got your eye on that something special
in the onboard mall? Resist the urge to buy until the last day of the
cruise. Many items inevitably go "on sale".
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Shore Excursions
- Shore excursions can book up fast. If
you haven't booked them before you depart, think about doing so as
soon as possible after boarding.
- Remember to budget for shore excursion
expenses. Excursion prices can vary greatly depending on your port of
call, cruise line and activity.
- If you are elderly or physically
challenged, check with the cruise line to make sure all the ports can
accommodate your needs.
- If you're concerned about the drinking
water and food onshore, ask your cruise director or physician for
recommendations. In certain ports, some items (particularly water) may
be off limits.
- You're never obligated to take an
organized shore excursion. To explore a city more in depth or see
something not included on an organized excursion, consider exploring
on your own.
- If you explore on your own, you may
not be covered by your ship's insurance. It's wise to check the
details of your ship's policy beforehand.
- If you explore on your own, keep an
eye on your watch. If you miss a launch, you'll have to meet the ship
at the next port, at your expense.
- During a shore excursion, always carry
identification, the name of your ship and its docked location. Bring a
photocopy of your passport with you as well.
- Leave valuables, excess cash and
unneeded credit cards aboard while on shore excursions.
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Post-Cruise
- At the end of the cruise, you will
receive a bill for signed items. If extra charges appear, ask to see
all the charge slips and get a copy of a modified bill.
- If your cruise is less than
satisfactory, inform a cruise line representative as soon as possible.
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